1Information We Collect

We may collect personal data that you voluntarily provide when you:

• submit a Contact Us, Request a Quote, enquiry or similar form;
• create or use a website account, cart or order-related feature;
• contact us by email, phone, WhatsApp or another communication channel;
• upload a specification, image, drawing, document or other reference file; or
• otherwise interact with our website or business.

This may include your name, company or organisation, email address, telephone number, delivery or business location, product requirements, technical specifications, uploaded files, account information, and information you include in messages to us. Our website or service providers may also process technical data such as IP address, browser/device information, cookies and basic usage logs.

2How We Use Personal Data

We use personal data for purposes connected with our business and your interaction with us, including to:

• respond to enquiries and prepare quotations;
• identify or source suitable chemicals, instruments, consumables or laboratory solutions;
• process account, order, delivery or after-sales requests where applicable;
• communicate about specifications, availability, pricing, documentation and service;
• maintain business records, prevent misuse and improve website functionality; and
• meet legal, tax, accounting, regulatory or dispute-resolution requirements.

3Consent & Choices

Where consent is required, we seek to collect personal data for a clear purpose and use it in a manner consistent with the information provided to you. You may choose not to provide optional information, although this can limit our ability to respond to a particular request. Where applicable, you may withdraw consent or ask us to stop a consent-based use by contacting us using the details below. Withdrawal does not affect processing already carried out before the withdrawal.

4Sharing of Personal Data

We do not sell personal data. We may share relevant information only where reasonably necessary with service providers or business partners supporting our website, communications, sourcing, quotation, fulfilment, logistics, IT, hosting, documentation or professional-compliance activities. We may also disclose information where required by law, a lawful authority, or to protect our legal rights.

When a customer asks us to source a product, limited requirement details may be shared with an appropriate manufacturer, distributor or supplier so that availability, technical suitability or commercial terms can be confirmed.

5Cookies & Similar Tools

Our website may use cookies or similar technologies needed for WordPress/WooCommerce functionality, account or cart features, security, preferences and website performance. Optional analytics or third-party technologies may also be used if enabled. Browser settings can usually be used to block or delete cookies, but some website functions may then operate differently.

6Data Security

We use reasonable technical and organisational measures intended to protect personal data against unauthorised access, alteration, disclosure, loss or misuse. However, no website, internet transmission or electronic storage method can be guaranteed to be completely secure.

7Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, for an ongoing business relationship, or to meet applicable legal, accounting, tax, warranty, record-keeping or dispute-resolution requirements. When information is no longer required, we may delete or anonymise it as appropriate.

8Your Rights & Requests

Subject to applicable law, you may contact us to request access to information about your personal data, correction or updating of inaccurate data, erasure where applicable, withdrawal of consent, or information about how a grievance can be raised. We may need to verify your identity before acting on a request.

If you have previously given another person authority to interact with us on your behalf, we may ask for reasonable proof of that authority before disclosing or changing personal data.

9Third-Party Services & Links

Our website may link to or interact with third-party services such as WhatsApp, Google Maps, email services, hosting providers, payment or logistics services, analytics tools, manufacturers or supplier websites. Their own privacy notices and practices apply when you use those services. We do not control third-party websites or their independent data practices.

10Children's Data

Our website and B2B laboratory-supply services are intended for business and professional users and are not directed to children. We do not knowingly seek to collect personal data from a child. If you believe a child has provided personal data to us, please contact us so that we can review and take appropriate action in accordance with applicable law.

11Changes to This Policy

We may update this Privacy Policy when our website, business practices, service providers or applicable requirements change. The current version will be posted on this page with an updated effective or revision date.

12Contact & Privacy Grievances

For privacy questions, requests, complaints or grievances relating to personal data, contact:

We will review privacy-related requests or grievances and respond as appropriate under applicable law and our business records.